Facebook-f Instagram Linkedin Tiktok
Logo and Name_ Horizontal_emailsignature
FIND OUT MORE

Administrative Assistant
Fundamentals

Course Length

6 Weeks
24 Course Hrs

Cost

$129.00 USD

Administrative Assistant
Fundamentals course SUMMARY

Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You will become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.

This course and its follow up (Administrative Assistant Applications) may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).

Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).

Admission Requirements

There are no prerequisites to take this course.

Instructional Material Requirements

The instructional materials required for this course are included in enrollment and will be available online.

Computer Requirements

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.
Enroll Today
An administrative assistant at a computer

Course Delivery

100% Online
Enroll Today

Or call us today at

1-403-800-8221

COURSE OUTLINE

  • Introduction to Administration
  • Office Planning and Layout
  • Information Management
  • Communications Technology
  • Records Management
  • Hardware and Software
  • Meetings, Conferences, and Travel
  • Policies and Procedures
  • Business Documents
  • Grammar and Punctuation
  • Interpersonal Communication
  • Research and Presentations
An Administrative Assistant at a front desk

APPLY ONLINE

You can apply for this certificate course directly online, through our partners at Ed2Go!

Enroll Today

or call us today at

403-800-8221

Administrative Assistant Fundamentals
Course Syllabus

In the first lesson, you will learn why organizations need administrative assistants and explore the types of work that they perform. You will be introduced to the different administrative specialties and look at an overview of their varied duties and requirements. You will learn about the International Association of Administrative Professionals (IAAP), and the professional certification—Certified Administrative Professional (CAP)—that IAAP offers.
As an administrative assistant, you frequently participate in office planning. This lesson will help you to understand that an office is an interdependent system where everything works together. You will see that creating an office environment requires bringing many components together.
In today’s fast-paced world, organizations move very quickly and make split-second decisions that have far reaching implications. In this lesson, you will learn how to effectively use information management to create a successful office operation and help increase your value to your organization.
Telecommunications, communications, and technology fit together like a hand in a glove. This lesson will show you how telecommunications technology enables you to access information, share knowledge, and communicate without boundaries.
In this lesson, you will learn how to productively use reprographics and manage records, two duties that are frequently handled by administrative assistants. You will also discover that records management is the management of paper documents, micromedia, and other documents.
As an administrative assistant, you spend a lot of your day inputting and storing data, retrieving and analyzing information, and producing presentations, newsletters, numerical reports, graphs, and charts. To better help you focus on computer hardware and software in this lesson to help you better understand the properties of your office computer system.
This lesson covers scheduling and coordinating meetings, conferences, and business travel. As an administrative assistant, you play an important role in helping co-workers arrive at the right place at the right time. You also provide them with information and materials that enhance their effectiveness while they travel and participate in meetings.
A critical responsibility of administrative assistants is coordinating numerous office activities. This lesson examines how to create practical policies and procedures. You will focus on the use of policies and procedures that meet organizational objectives and create order in your day-to-day activities.
As an administrative assistant, you spend much of your time reading and composing business documents. This lesson’s objective is to enhance your business writing skills. After you finish this lesson, you will have an increased ability to write high-quality business documents.
This lesson bridges the subjects of written and verbal communication by discussing the principles of grammar and punctuation. It’s likely that you need to help others with their written communication, so you will also review the mechanics of proofreading.
As an administrative assistant, you practice interpersonal communication in a variety of ways, ranging from one-on-one to communicating in a group. This lesson will explain how your desire to share thoughts and ideas creates the first part of communication and how you create the second part when you listen, interpret, and react to feedback.
This final lesson will teach you how to perform basic research—something administrative assistants are often asked to do. It also discusses the steps you take to create a meaningful and memorable presentation, including strategies for starting your preparation and the software that can help you create a polished piece.
Find Out More

Ready To Start Your Education? Contact Heritage College Today At

1-403-230-8179

Logo_BaseColours

Heritage College has proudly served the Calgary region since 2016, providing hundreds of experts with the business and healthcare knowledge they need to succeed. We provide leading-edge in-class and distance-learning options for students across the Canadian Prairies. Discover a college that works for you!

Programs
IMPORTANT PAGES
Contact Us
Facebook Instagram Linkedin Tiktok Yelp
Close

Find Out More...