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Fundamentals of Supervision
& Management II

Course Length

6 Weeks
24 Course Hrs

Cost

$135.00 USD

FUNDAMENTALS OF SUPERVISION
& MANAGEMENT II COURSE SUMMARY

Have you ever felt technically prepared for a supervisor’s role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.

In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you’ll develop a plan of action to improve both your interpersonal skills and your work relationships.

Prerequisites

Completion of Fundamentals of Supervision and Management  or an equivalent course.

Instructional Material Requirements

The instructional materials required for this course are included in enrollment and will be available online.

Computer Requirements

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.
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A manager encouraging her team.

Course Delivery

100% Online
Enroll Today

Or call us today at

1-403-800-8221

COURSE OUTLINE

  • Purposes and Elements of Communication
  • Direction of Communication Flow
  • Communication Media and Effective Listening
  • Non-Verbal and Written Communication
  • Communicating With Groups and Running Effective Meetings
  • Communicating During Organizational Change
  • Introduction to Interpersonal Skills
  • Personality Theory and Personality Types
  • Personality Conflicts
  • Personality Characteristics
  • The Use of Power and Situational Leadership
  • Using Interpersonal Skills Throughout Your Career
A group of managers gathered at a table together

APPLY ONLINE

You can apply for this certificate course directly online, through our partners at Ed2Go!

Enroll Today

or call us today at

403-800-8221

Fundamentals of Supervision &
Management II Course Syllabus

When a manager or supervisor begins to have problems in the workplace, it usually isn’t due to any technical skill deficiency. More often than not, it’s some kind of communication problem or interpersonal problem. This course will provide you with a great many tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication.
As you begin to identify problems or issues with communication in organizations, it’s valuable to have a framework to help you understand it. In this lesson, you’ll look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication.
How do you become a better communicator? Choosing the right communication method is a logical first step! This lesson will provide you with some tips for doing just that. The lesson will also talk about how to listen more effectively—the first step to being a more effective communicator.
Speaking is only one part of how people communicate. The non-verbal message can be just as powerful! In this lesson, you’ll learn all about nonverbal communication and some techniques to make sure that you’re not sending the wrong message. The lesson will then discuss written communication as well as how to use the writing process more effectively.
Communicating with individuals is a real art; communicating with groups multiplies the challenge! This lesson will discuss groups and teams and how to best approach them with your communications. It will also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted.
During times of organizational change it is difficult to communicate effectively, and sometimes hard to get your points across effectively. People are angry, tense, and anxious, and so are you! In this lesson, you’ll look into what happens to the climate of the organization during times of change and learn how to communicate effectively when it counts the most.
This lesson will begin to discuss the second major topic of the course: interpersonal skills. It will go over why these skills are important in any organization and look into a concept called emotional intelligence.
Personalities! You have one and so does everyone else. Many problems at work are blamed on personality conflicts. What does this really mean? You’ll find out in this lesson. The lesson will begin by discussing the personality traits of introverts versus extroverts.
This lesson will talk about an important trait called agreeableness. People can be high or low or somewhere in between on this trait. Wherever they (or you) fall, there are positive and negative consequences, and this lesson will explore them all. It will do the same with another important trait: conscientiousness.
In this lesson, you’ll explore two more personality traits–neuroticism and openness to experience. As you learned before, people can be high, low, or somewhere in between on these traits, too. And wherever they fall, there are positive and negative consequences.
A need for power? Does that seem a bit autocratic to even admit to? Most people have at least some need for power, control, and influence. What should you do with that need for power? And do you use your power for good or for evil? Does it have anything to do with being a successful manager? All of those questions will be answered in this lesson.
It’s time to wrap up the discussion on interpersonal skills with some useful tips on how to use these new skills effectively—not just with your employees, but with your peers and your boss, as well.
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Ready To Start Your Education? Contact Heritage College Today At

1-403-230-8179

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