RETAIL STORE
ADMINISTRATION

26 Weeks | 295 Total Hrs | 175 Theory Hrs | 120 Practicum Hrs

PROGRAM SUMMARY

Ready to take your retail career to a new level? With Heritage College’s Retail Store Administration certificate program, you will learn everything you need to become a manager, supervisor or even business owner in the retail sector. Learn necessary leadership and communications skills, and study resource management, employee recruitment and retention strategies, and conflict management.

Instruction Methods

This program combines lectures, visual aides, hands-on learning via practical exercises, projects, exams and group discussions into an accessible learning experience. Validation of knowledge is done through through exams, practical tests, projects, and practicum evaluation. 

RETAIL STORE ADMINISTRATION
CAREER OPPORTUNITIES

The retail sector is one of the fastest growing areas of the Canadian economy, and skilled retail managers are always in demand. Graduates of the Retail Administration certificate program can find employment as retail store managers, warehouse supervisors, department managers, or even as the owner of their own small business.

Standard admission is for students who have graduated from high school or another educational institute within the past year. 

Students must be 18 years of age or older, and have one of the following:

  • an Alberta high school diploma, verified by transcript
  • a non-Alberta equivalent
  • a General Equivalency Diploma (G.E.D.)

Students must also clear a criminal background check, be able to lift and carry 10 kg, and demonstrate basic computer knowledge

Mature admission is for students who are returning to education after spending at least one year in the workforce, and who are applying to our standard diploma or certificate programs. 

Students must meet ALL of the following criteria:

  • Pass the admissions interview
  • Pass our Wonderlic Test with a score of at least 9, or demonstrate successful completion of English 30-1 and Math 30-1

There is no English proficiency test required beyond our Wonderlic Test and our admissions interview.

Students must also clear a criminal background check, be able to lift and carry 10 kg, and demonstrate basic computer knowledge.
You can find additional information about our admission requirements on our Admissions Page. Please also visit our Scholarships and Grants Page for information about current financial aid opportunities.

Practicum Requirements

Retail Administration certificate program students complete their education with 100 hours of practicum experience at a partner institution. To participate in the practicum, students must satisfy the following prerequisites.

  • Police Reference Check (Clearance) of Criminal Record
  • Be able to lift 20 lbs.

Graduation Requirements

To successfully graduate from the Retail Administration certificate program, students must:

  • Achieve a minimum mark of 60% in all of the module assignments and exams
  • Have completed all practicum hours
  • Have current Police Clearance

The Retail Administration certificate program at Heritage College is an approved Vocational Program licensed by Alberta Advanced Education.

Heritage College Retail Administration program

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Earn an average wage of

$38.00 an hour

COURSE OUTLINE

  • Fundamentals of Retail
  • Team Leadership
  • Professional Workplace Relationships
  • Team & Business Communications
  • Resource Management
  • Decision Making & Problem Solving
  • Recruitment & Training
  • Quality & Customer Focus
  • Health & Safty
  • Job Coaching & Professional Development
Heritage College Retail Administration program

Why Heritage?

  • Flexible, affordable classes offered on evenings and weekends, so it fits your schedule.
  • Small class sizes, providing you the opportunity for real, hands-on learning.
  • Expert instructors with decades of experience in business and retail management.
  • Guaranteed work placement practicums in Calgary-area pharmacies.
  • Access to our Career Services Department, who will work with you at all steps of your job search.
  • A variety of financial aid options for those students who require it.
Heritage College Retail Administration

APPLY ONLINE

Fill out the following form and one of our Admissions Advisers will get in contact with you to answer any questions you have.

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RETAIL STORE ADMINISTRATION
COURSE DESCRIPTIONS

This is only an outline of our Retail Store Administration program. For more information about our curriculum, please contact our admissions advisers.

This module looks at the retail sector and how it has changed through the integration of technology, different shopping mediums and changes in stakeholder and customer engagement. This course examines where retail is now, and where it is going. It examines the role of the supervisor in the retail sector, and the qualities, skills and competencies required to be effective in this role.

This module looks at the key elements of effective personnel supervision. It will cover the building blocks of team leaders as a role model, the difference between management and leadership, leadership styles and approaches, team motivation, delegation of duties, effective teamwork, and accountability.

This module looks at the importance of building effective and professional working relationships, and how this ties into successes as a supervisor and team leader. The key areas covered include interpersonal skills, conflict resolution and managing from the middle.

This module examines the issues involved with communication and how effective communication when leading and supervising a team. It covers the basic principles of effective communication, methods that can be used to communicate with the team, the barriers that occur when communicating with a team and how to overcome them, and how to effectively organize and lead a team meeting.

This course covers two key elements for being a successful supervisor: time and physical resources. As time is a key resource for anyone, this course explores the basic principles of planning, organizing and time management. Secondly, it examines other resources a supervisor will need to manage and plan to use effectively. Key areas covered will include daily planning, SMART objectives, prioritizing and basic time management principles, types of resources and the responsibilities of a supervisor in dealing with those resources. Finally it will cover the principles of resource planning and control. A pre-module time log and questionnaire will need to be completed prior to attending.

This module will cover the basic elements of problem solving and decision making, skills that a supervisor will need to use every day in all aspects of their work. Specifically, this course will look at the typical problems people face every day at work and the categories the problems fall into (e.g. people problems or systems problems), practical ways to work through problems to find the right solution, and how to prevent the problems from happening again. This course also includes a systematic approach to decision making to help them in any scenario as a supervisor.

As a retail supervisor, it is essential to understand how to attract and retain the right employees for your business, both in terms of the success of your business and your cost effectiveness. This course covers the skills and best practices needed to recruit staff effectively, as well as the issues of effective on-boarding and orientation. In addition, it also examines how to train team members to ensure they can effectively complete their jobs. It looks at the benefits of training to an organization, and the key skills and techniques needed to train your team.

As a retail supervisor, the provision of quality customer service is critical to the role. This will often be done through supervising staff. This examines the philosophy of customer focus, why customers don’t return to retailers or choose other methods to obtain their goods, the importance of being a customer-facing business, the quality performance measures used to provide quality service, transactional responses to customer issues, and understanding the competitive advantages and liabilities of an ‘in person’ retail environment.

Health and safety is critical to any business , especially in a retail environment where there are so many risks to employees and customers alike. This module covers the basics of health and safety management in a workplace, as well as practical knowledge of WHMIS.

Students will learn how to develop their resumes, cover letters and other employment tools which are necessary to gain for their dream positions post graduation.