Student Handbook

Table of Contents

Heritage College is mandated by law and by the community we serve to provide an educational environment that demonstrates professionalism and academic currency, that values diversity, and that respects the processes and traditions of learning.


Appropriate student conduct can be defined by describing behaviours that demonstrate its presence and then, conversely, by defining activities that clearly demonstrate its absence. Student conduct will be demonstrated in four distinct areas of activity:

  • Classroom conduct
  • Academic integrity
  • Relationships with students outside of the classroom
  • Relationships with faculty and staff outside of the classroom 

2. Adherence to Policies

Students are expected to: 
  1. Familiarize themselves with the College policies relevant to them.
  2. Adhere to those policies to the best of their ability and assist and encourage fellow students to adhere to the policies.
  3. Draw perceived problems with the policies to the attention of their Student Adviser, which will take concerns to the Office of the program director.

2.1 Inappropriate Behaviour

Students will ensure that their behaviour is always respectful of others and supportive of class
objectives. Students are not to use the classroom or online environment to:

  • Utter scurrilous, profane, or obscene language.
  • Make remarks or engage in conduct that is racist, sexist, or in other ways discriminatory.
  • Engage in behaviours or make remarks that could reasonably be interpreted as threatening.
  • Attempt to divert the class in support of any personal, political, religious, or social agenda.
  • Attempt to use one class or an online forum as a forum to complain about another class or defame staff.
  • Encourage, by inaction or innuendo, the development of a learning environment that is fractious, disrespectful of others, or inconsistent with the student code of conduct.

2.2 Sexual Violence 

No person shall commit an act of sexual violence against any other person or threaten another person with sexual violence. This includes but is not limited to, sexual assault, sexual harassment, stalking, indecent exposure, voyeurism, degrading sexual imagery, distribution of sexual images or video without consent, cyber harassment and cyber stalking. 


Students will ensure that their conduct in the classroom contributes to a productive learning environment. Students are expected to refrain from promoting their personal, religious, political, social, or business agendas either during class time or in the online environment.

3.1 Participation and Conduct

While in class, during academic hours, students are expected to:
  • Participate cooperatively in classroom activities.
  • Bring any concerns about any class situation or about the course to the attention of the faculty in a timely manner, and in an atmosphere that is non-confrontational and respectful of issues of confidentiality. Specifically, students should avoid repeated in-class interruptions that disrupt the progress of learning.
  • Comply with College regulations regarding the prohibition of food and drink in the classroom.
  • Not be impaired by drugs, marijuana or alcohol.

3.2 Photography/Videotaping

Students are not permitted to photograph or videotape except with prior permission from faculty and the entire class. This includes using cell phones for these purposes. Due to privacy laws, it is a violation to post audio, video or photographs of faculty, fellow students, clients, children, or community members on any social network without explicit permission.

3.3 Smoking

The Heritage College campus is a non-smoking facility. Please respect the Heritage College community by disposing of all tobacco and marijuana products appropriately before entering our campus. If you are going to smoke during a break, please do so further than three meters from an entrance to the campus building.

3.4 Personal Belongings

Heritage College is a safe and secure campus; however, students are responsible for ensuring that their personal belongings are taken care of.


  • Leave your bag unattended

  • Leave your locker open 

  • Leave your personal belongings around where others can access them

  • Keep knowledge of a theft to yourself – report it!

And remember to ALWAYS keep your valuables out of sight!

3.5 Heritage College Social Spaces

  • Be respectful of noise levels as classes and meetings are in session in close proximity. 
  • Please be respectful and keep your shoes and food off the furniture. 
  • Please do not move furniture so that it blocks doorways or corridors. 
  • Please be courteous and place your recyclables and waste in the appropriate containers.


Students will take responsibility for their own academic achievement. Students will demonstrate their commitment to their own goal of educational advancement by attending class, completing assigned work, and complying with copyright legislation, as outlined below. 

4.1 Classroom Activities

Students should complete assignments, projects, and any other classroom activities set by the faculty for evaluation, on time. If a student is unable to complete the work in the designated time, they should discuss this matter with the faculty in advance of the due date.

4.2 Copyrights

Students must comply with the laws regarding copyrights, trademarks, and intellectual property; as well as with licensing agreements pertaining to the use of print materials, software, databases, etc. and with the College’s copyright policy. 

5. Dress code and Uniform 

  1. Students enrolled in the Pharmacy Assistant or Medical Office Assistant & Unit Clerk programs are required to wear college-designated uniforms while attaining labs (mandatory from Lab 2 onward, please refer to your program timetable), and during all practical skill sessions.
  2. Each student will receive one uniform. In the event their uniform needs repair or replacement, students are liable for it. Uniforms are considered student property and can be kept with them at the end of program. 

6. Attendance and late arrival  

Students must attend class to meet the requirements of the program they are enrolled in. The College recognizes that, as adult learners, students will make individual decisions regarding attending classes. However, the College expects that students understand and accept that there may be consequences resulting from their decision not to attend.

  1. The maximum number of absences per instruction is 3 days. If a student misses more than 3 days with valid reasons, the student has to make up these days with another group in their program in order to meet the prerequisites to graduate.
  2. If a student misses more than 3 consecutive days without excuses, the College will suspend the student’s enrollment and contact them via a written letter to formally warn them. If the College is not able to reach student , the College will consider the student withdrawn from their program starting from the date of 4th days of absence.
  3. Students who arrive after 10 min from the start of a session will be marked as late,” L”. However, Late arrivals are expected to join their group/session, causing minimal disruption, and should discuss their reason for lateness with the instructor at the next break or close of the session. This will be recorded on the student’s attendances sheet. 
  4. Occasionally, in extreme circumstances (e.g. an ongoing class exam, or lab work), a late student may be refused entry to his/her class. The student is expected to take the exam during a class break, or they would need to make arrangements with their instructor to take the exam before their next class. Should this occur, the student is expected to report to the college in writing the reason of coming late.
  5. Students who need to leave a class early for any reason must notify their instructor prior to the class starting. Students will not be given the authorization to leave lessons early or leave the site until approved by the instructor.
  6. Students who have been marked late for three (3) class sessions will be considered equivalent to having received one (1) absence.
  7. Attendance will be taken after 10 minutes after the beginning of every session. Students must sign in every time they attend or the instructor will mark them late or absent 


  1.  Relationships outside the classroom refers to student interactions in such areas as Learning Resource Centres, lounges, cafeterias, and other College spaces designed for students to use, either for study, for access to services, or for socializing and to interactions that occur off campus in activities sponsored by the College, such as placements, clinical settings, and field trips.
  2. Behaviours that are inappropriate inside the classroom are equally inappropriate outside the classroom and students are expected to demonstrate courtesy and respect in all their interactions with other students, faculty and staff, including the communications on the internet and the College’s Online Learning Platforms. 

8. College Property and Resources

  1. Students will comply with College rules and regulations governing areas designed for common student use (includes property within and outside of school premises) and will co-operate with College staff in applying those rules and regulations.
  2. Students will treat books, computers, and all other materials and equipment provided by the College for student use with care, and will refrain from any activity that in any way damages, defaces, or negatively affects the usefulness of the material or equipment.

9. Academic Integrity Policy 

Academic Integrity: the fundamental ethics of scholarship and knowledge creation and transmission, including the principles of honesty, respect for truth and knowledge, fairness and responsibility.

Academic Dishonesty: any act that breaches one or more of the principles of academic integrity identified in the definition, above, or the policy statement, below. Acts of academic dishonesty may include but are not limited to the following types:

  • Academic Fraud: impersonating or allowing the impersonation of an individual for the purposes of completing an in-person examination or interview; submission of falsified records or documents, such as academic transcripts, credentials, letters of reference or medical certificates.
  • Cheating: the possession or provision of unauthorized aids, assistance or materials in the preparation of assignments, during examinations or in the completion of practical work (in clinical, practicum or lab settings), including but not limited to the following:
    • Copying or attempting to copy the work of another during an examination
    • Communicating work to another student during an examination
    • Possession of unauthorized aids notes or electronic devices or means during an examination
    • Unauthorized possession of an examination or answer key
    • Submission of a substantially similar assignment/test by two or more students, except in the case where such submission is specifically authorized by the instructor.
  • Misuse or misrepresentation of sources: presenting source material in such a way asto distort its original purpose or implication(s); misattributing words, ideas, someone other than the original source; massaging or manipulating research findings or data; suppressing aspects of findings or data in order to present conclusions in a light other than the research, taken as a whole, would support.
  • Plagiarism: presenting or submitting as one’s own work the work, research, words, ideas, artistic imagery, arguments, calculations, illustrations or diagrams of another person or persons without explicit or accurate citation or credit; this includes submission of purchased material as well as material in which the student has permitted someone else(a fellow student, tutor, mentor or teaching assistant, friend, etc.)to contribute unacknowledged.
  • Self-plagiarism: submitting one’s own work for crediting more than one course without the permission of the instructors, or re-submitting work, in whole or in part, for which credit has already been granted.
Other ethical offenses: The following are examples of other conduct specifically prohibited:
  • Taking unauthorized possession of the work of another student (for example, intercepting and removing such work from a photocopier or printer, or collecting the graded work of another student from a stack of papers) 
  • Falsifying one’s attendance in a course 
  • Modifying graded, returned material, then submitting it for re-grading
  • Deliberately disrupting an examination or assessment, such as by causing a false fire alarm
  • Assisting or attempting to assist another person to commit any breach of academic integrity


It is recognized that acts of academic dishonesty or misconduct will vary in degree of seriousness. This policy allows for a range of penalties and encourages Responsible Administrators to consider the context and severity of each confirmed policy breach, as well as any recommendation made by the faculty member bringing the instance forward.
It is understood that penalties with the most serious of consequences, such as expulsion or the recording of a grade of “FD” (fail, academic dishonesty) or “NMD” (non-mastery, academic dishonesty), on a transcript will be reserved for egregious breaches of academic integrity and/or for repeat violations of a significant nature.

9.1.1 First and Second Offense

Typical penalties for first and second offenses may include (but are not limited to) one or more of the
  • Completion of a replacement assignment/ test (the same or a substitute) 
  • A reduction in the grade earned for the assignment/test (e.g., a 50% reduction) 
  • A grade of zero on the assignment/test, which may or may not lead to failure in the course 
  • Failure of the course and a notation on the transcript of “FD” 
  • Non-mastery of the course and a notation on the transcript of “NMD” 
  • Suspension of the student, effective immediately and for a minimum of one additional semester 
  • A recommendation to the Director to expel the student from Heritage College

9.1.2 Third Offense

For a third offense, the Instructor will recommend to the College Director that the student be expelled from Heritage College.
Note: When a student is expelled from Heritage College for reasons of academic dishonesty, a notation such as “Expelled for reason of academic dishonesty” will be placed on the student’s permanent file and transcript. 

10. Conflicts and Interventions 

Students should strive actively to resolve conflict between themselves and fellow students and should make an effort to prevent conflict between other students. Interventions to be used are verbal attempts at conciliation; if these are not successful, the student should immediately notify a College staff member. Specifically, students should refrain from physical intervention.

11. Concerns with Faculty  

Students should refrain from discussing any concerns about another faculty member or another
class with any other faculty member. Instead, they should approach their faculty member directly.
However, those who are reluctant to approach their faculty member for any reason (e.g., genuinely intimidated by a faculty member or concerned that any discussion could threaten his or her academic standing or sense of security or integrity), may discuss their concern directly with one of the following:
  • The Academic Advisor of the program:
    • Dawna Hawrysh for Pharmacy Assistant and Accounting & Payroll Administration
    • Daoud Abbasi for Retail Administration or Medical Office Assistant & Unit Clerk 
  • The Director of Heritage College, Khedr Hassan

12. Professional Boundaries

Students should observe and respect the boundaries of the professional relationship between faculty and student. Specifically, students should avoid forming inappropriate relationships with or attachments to faculty who are currently teaching or evaluating them, for example, by getting drunk with them or by attempting to engage in romantic or sexual activities with them.

12.1 Students will treat support staff with courtesy and respect

Specifically, students will, for example:
  • Maintain a calm and non-confrontational attitude in their dealings with support staff
  • Refrain from using email or phone messages to bully or harass college employees
  • Honour the professionalism of support staff by accepting a support staff member‘s assessment of the nature and limits of the duties they are able and willing to perform

13. Discipline 

This policy statement demonstrates the College’s determination that behaviour that is disruptive to the maintenance of an appropriate academic environment, that is harmful to others, that is threatening to others, that vandalizes College property, that constitutes an act of academic dishonesty, or that is illegal will not be tolerated. The policy defines a range of disciplinary responses depending upon the seriousness of the offence.
The policy concentrates on the results of such infractions, not on the intent of the violator. Remedies range from formal warning, to suspension, to expulsion from the College. In some situations, the College will turn to authorities – such as the police – for assistance.
As this policy outlines increasingly severe disciplinary action, it is very specific in content. It begins with a statement of student conduct that outlines the context in which the College has developed this policy, and it contains a glossary of terms to help ensure that there is clarity in its application. This policy applies to all students whether they are traditional on-site students or distance students. 
In a community dedicated to the development of mature and responsible individuals, who value diversity and respect, the College will not tolerate the following behaviours/offences:
  • dishonesty 
  • misconduct 
  • disruption of the academic environment 
  • destruction of property 
  • fraud 
  • misdemeanours or other offences against persons or things 
  • failure to abide by the college’s regulations and policies. 
  • failure to respect the rights of others 

13.1 Sanctions/Suspensions

The Lead Instructor or College Director may recommend a sanction or combination of sanctions commensurate with the seriousness of the infraction, including suspension of up to ten instructional days.

The Lead Instructor or Director, or a designate, may impose suspension for a period longer than ten days, expulsion from the program, or expulsion from the College.

A copy of the suspension letter must be sent to the Registrar and Security needs to be informed. There are no fee rebates because of a suspension.

13.2 Expulsion from a Program or from the College 

If the Director, or designate determines that the only appropriate response to a major infraction is expulsion from the College, they will recommend that action to the Registrar. The Registrar will provide the students with formal written notification of the expulsion, with a summary of the evidence leading to the decision, and inform Security of the expulsion so that compliance can be assured.

14. Tuition and Fees

All students are required to pay for their tuition fees and other necessary fees, as stated in their enrollment contract. Student is responsible for paying the tuition fees and other fees in full before graduation. Students can pay with one of the following method of payments.

14.1 Student loans

Students are required to apply before the starting date of the program for student loan if they are eligible. Any balance not paid with student loan students is responsible Meeting for paying their balance before grating graduation.

14.2 Financing

Students can pay for their tuition fees with a financing plan. The student has to sign the financing agreement with the College and provide the agreed-upon number of post-dated cheques for the amount stated in the financing agreement. Students must pay in full before they they may graduate. 

14.3 Line of Credit

Students are responsible for applying for a line of credit from any financial initiations to pay their tuition fees.

14.4 Admissions Fees

All applicants to the College are expected to pay an admissions fee of $200. This fee covers the cost for document evaluations, interviewing, test writing, and other admissions cost. Admissions fees are nonrefundable if students decide not to proceed with the College after their admission is approved. Any other fees will be refunded according to the college contract policy.

15. Practicum and training

Practicum is a core element of some of the college programs. Students should complete their practicum period in the time frame provided from the program. College is committed to help students to find their practicum sites one time. If students would prefer to change heir practicum locations or their practicum with terminated by the trainer due to their performance, behaviour or attendance they need to find a new practicum site on their own.
Students must report to the program adviser if a change occurs with their practicum locations and total duration period. A proof of completing of practicum must be presented to the college to become qualified to graduate.

16. Complaints 

At Heritage College the student experience comes first. This includes providing students with high-quality teaching, learning and service experiences. The college has a number of institutional policies and procedures that are designed to help it realize success in these areas, and also assist students in finding a resolution to concerns or complaints. The college is committed to addressing student concerns in a responsive and timely manner, including complaints related, but not limited to, the advertising and marketing of a program, the educational experience and/or the services they receive.

16.1 Complains Procedures


16.1.1 Step 1

The student will contact the relevant Heritage College employee to discuss the complaint or concern within thirty (30) business days of the incident(s) giving rise to the complaint, except in extenuating circumstances, which, in the opinion of the college, would justify an extension.
Complaints or concerns related to the perceived delivery of a program based on the marketing or advertising of a program must be raised with the relevant dean/director of the school responsible for the program within six (6) months of the student’s completion or exit from the program.
In communicating their concern, the students will state their complaint clearly, preferably in writing. The student should retain a copy of their written complaint.
The staff will review the concerns outlined by the student and seek clarification, if needed. The student and the staff will explore ways to resolve the concerns and record them for action/distribution as appropriate.
If the student and staff are unable to resolve the issue, the student may choose to proceed to Step 2.

16.1.2 Step 2

If concerns have not been resolved with the relevant Heritage College employee as described in Step 1, the student may choose to contact the appropriate administrator, either the Lead Instructor for their program, or the College Director. The student will provide a signed written complaint to the administrator providing the following information:
  • Description of the complaint, including time and date
  • Employee involved (if relevant)
  • Names of witnesses, if any
  • Action taken to date, including details Step 1
  • Resolution sought
The administrator will review the student’s complaint and seek clarification, as necessary.

Within seven (7) business days of reviewing the complaint with the student, the administrator will investigate the merits of the complaint, which may include a discussion with any relevant individuals. The investigation will follow any method deemed appropriate. 


As relevant, the administrator will give the employee the opportunity to respond in writing to the specific concerns raised by the student within five (5) business days. 


If the complaint is deemed to have merit, the administrator will identify a resolution and advise the student(s) and other relevant individuals, in writing. 


If the complaint lacks merit, the administrator will inform the student(s), and employee (as relevant) in writing and provide reasons no further action will be taken. 

As necessary, the administrator will bring the employee and student together to discuss the situation, clarify the complaint, and develop a strategy to resolve the complaint.


17. Monitoring and Reporting Students' Academic Progress

Heritage College has a standardized grading system using letter grades that have the following grade-point values.

P: Pass

A minimum grade of 60% accumulating from all courses is required for graduation. This is equivalent to a Grade Point Average (GPA) of 1.0 or a Letter Grade of D or 60 %. Some courses require only student’s attendance to pass, and so a grade of Pass (P) or Fail (F) will be the only grades assigned for that course.

F: Fail

If a student is unable to achieve a minimum average grade of 60% (D), the College may direct the student to retake one or more of the courses with low grades until there is sufficient improvement in the total grade score needed to achieve graduation.


Students wishing to withdraw from a program or course must notify the academic department.

Depending on the period of attendance, students may be eligible for a refund according to the Tuition Refund Policy.

The period of attendance is calculated from the day on which the first classes start.


Only failed examscan be rewritten.
Students who failed to achieve the passing mark of 60% in their exams can apply for another chance to rewrite this exam once. 
In this rewrite students will be allowed to get max of 80% (B-) in the final grading of this exam.
For courses that consist of multiple exams, rewriting is only allowed at the end of the course, after reviewing all exams marks. Only the lowest-scored exams will be allowed for rewrite.
Students are allowed 1 free re-write per PROGRAM not per course.
If students require more than 1 re-write, they are charged a fee of $30 per rewrite for theoretical exams and $50 for practical exams.
PercentageAlpha GradeGPA