RETAIL ADMINISTRATION

This module looks at the retail sector and how it has changed through the integration of technology, different shopping mediums and changes in stakeholder and customer engagement. This course examines where retail is now, and where it is going. It examines the role of the supervisor in the retail sector, and the qualities, skills and competencies required to be effective in this role.

This module looks at the key elements of effective personnel supervision. It will cover the building blocks of team leaders as a role model, the difference between management and leadership, leadership styles and approaches, team motivation, delegation of duties, effective teamwork, and accountability.

This module examines the issues involved with communication and how effective communication when leading and supervising a team. It covers the basic principles of effective communication, methods that can be used to communicate with the team, the barriers that occur when communicating with a team and how to overcome them, and how to effectively organize and lead a team meeting.

This course covers two key elements for being a successful supervisor: time and physical resources. As time is a key resource for anyone, this course explores the basic principles of planning, organizing and time management. Secondly, it examines other resources a supervisor will need to manage and plan to use effectively. Key areas covered will include daily planning, SMART objectives, prioritizing and basic time management principles, types of resources and the responsibilities of a supervisor in dealing with those resources. Finally it will cover the principles of resource planning and control. A pre-module time log and questionnaire will need to be completed prior to attending.

This module will cover the basic elements of problem solving and decision making, skills that a supervisor will need to use every day in all aspects of their work. Specifically, this course will look at the typical problems people face every day at work and the categories the problems fall into (e.g. people problems or systems problems), practical ways to work through problems to find the right solution, and how to prevent the problems from happening again. This course also includes a systematic approach to decision making to help them in any scenario as a supervisor.

As a retail supervisor, it is essential to understand how to attract and retain the right employees for your business, both in terms of the success of your business and your cost effectiveness. This course covers the skills and best practices needed to recruit staff effectively, as well as the issues of effective on-boarding and orientation. In addition, it also examines how to train team members to ensure they can effectively complete their jobs. It looks at the benefits of training to an organization, and the key skills and techniques needed to train your team.

As a retail supervisor, the provision of quality customer service is critical to the role. This will often be done through supervising staff. This examines the philosophy of customer focus, why customers don’t return to retailers or choose other methods to obtain their goods, the importance of being a customer-facing business, the quality performance measures used to provide quality service, transactional responses to customer issues, and understanding the competitive advantages and liabilities of an ‘in person’ retail environment.

Health and safety is critical to any business , especially in a retail environment where there are so many risks to employees and customers alike. This module covers the basics of health and safety management in a workplace, as well as practical knowledge of WHMIS.

Students will learn how to develop their resumes, cover letters and other employment tools which are necessary to gain for their dream positions post graduation.