English as a Second Language for Healthcare professionals
ESL for Healthcare
COURSE SUMMARY
This 8-week online course helps learners with a Canadian Language Benchmark (CLB) level of 4 or 5 improve their English for healthcare jobs. It’s perfect for anyone who wants to work in places like pharmacies, clinics, hospitals, or medical offices and needs to communicate clearly and professionally in English.
You’ll learn through a mix of live online classes through Zoom, interactive exercises, videos, role plays, and real-life practice activities that build your confidence using English at work.
Certification
When you finish all 32 hours of class and complete the required practice activities, you’ll earn a Certificate of Completion from Heritage College.
Instructional Material Requirements
All learning materials are included in your enrollment and available online—no extra purchases needed.
Program Details
Course Length:
8 Weeks | 32 hours
Schedule: Mondays and Fridays,
6:00 PM – 8:00 PM Mountain Time
Frequency: 2 sessions per week
Course Cost:
The full 8-week program costs $199 CAD.
This price includes:
- 32 hours of live and online learning
- Access to all course materials and interactive lessons
- A digital certificate when you complete the course successfully
There are no extra fees—everything you need is included.
Course Delivery
100% Online
Program Outline
- Pharmacy Theory
- Medical Terminology
- Pharmacies and Prescription Medications
- Healthcare Communications
- Over-the-Counter (OTC) Medications and Home Remedies
- Health Advice and Warnings
- Asking for Clarification
- Dealing with Difficult Customers
What You Will Learn
- Communicate confidently and politely in healthcare settings.
- Use healthcare-specific vocabulary, including medication terminology and workplace phrases. – Ask for clarification and confirm instructions effectively.
- Handle workplace interactions with empathy and professionalism.
- Demonstrate problem-solving and polite language in challenging customer interactions.
- Understand medication types, dosage forms, and safety instructions.
- Engage in role-play activities that reflect real-life pharmacy and medical office scenarios.
ESL for Healthcare Course Syllabus
Pharmacy Theory
Introduction to pharmacy concepts, basic medication vocabulary, and foundational terms used in healthcare workplaces.
Medical Terminology
Understanding roots, prefixes, and suffixes to decode and correctly use common medical terms.
Pharmacies and Prescription Medications
Vocabulary and communication related to prescriptions, reading labels, and understanding pharmacy workflows.
Healthcare Communications
Building clear and polite communication skills for professional healthcare interactions.
Over-the-Counter (OTC) Medications and Home Remedies
Identifying common OTC medications, understanding instructions, and discussing cultural home remedies politely.
Health Advice and Warnings
Using modal verbs to give and understand medical advice, instructions, and safety warnings.
Asking for Clarification
Phrases and strategies to confirm information, repeat instructions, and interact confidently in busy healthcare settings.
Dealing with Difficult Customers
Problem-solving strategies, de-escalation techniques, and practicing polite and professional responses in challenging situations.
Frequently Asked Questions
Who is this course for?
This course is designed for learners with a Canadian Language Benchmark (CLB) level of 4 or 5 who want to improve their English for working in healthcare settings such as clinics, hospitals, pharmacies, or medical offices.
Do I need to be working in healthcare to take this course?
NO!
You don’t need to be currently employed in healthcare. The course helps you prepare for entry-level jobs in the field by building the English skills used in common workplace situations.
How are classes delivered?
Classes are held online through live sessions and self-paced activities on Moodle. You’ll also take part in interactive lessons, videos, and roleplay exercises that help you practice real-life communication.
Will I get a certificate after completing the course?
Yes. After finishing all 32 hours of lessons and completing the required activities, you’ll receive a Micro-Credential Certificate in ESL for Healthcare Communication from Heritage College.
What do I need to join the course?
You only need a computer or tablet with internet access. All course materials are included in your enrollment—no textbooks or extra fees required.
Ready to Advance Your Career?
Enroll Today in Heritage College’s ESL for Healthcare course and gain language skills and a certificate to move forward in healthcare.
Seats are limited! Secure your spot now and start your healthcare journey with confidence!