ESL for Healthcare
ESL for Healthcare
COURSE SUMMARY
The ESL for Healthcare Micro-Credential is an 8-week online program designed for learners at Canadian Language Benchmark (CLB) Level 4/5. The course focuses on building the language and communication skills necessary to work effectively in healthcare-related settings such as pharmacies, medical offices, or hospitals.
Through interactive live sessions, self-paced Moodle modules, H5P activities, videos, roleplay, and real-world practice scenarios, students gain confidence using polite and professional English in workplace contexts.
Certification
Participants who complete all 32 instructional hours and submit all independent practice activities will receive a Micro-Credential Certificate in ESL for Healthcare Communication from Heritage College.
Instructional Material Requirements
The instructional materials required for this course are included in enrollment and will be available online.
Computer Requirements
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Program Details
Course Length:
8 Weeks | 32 instructional hours
Schedule: Mondays and Fridays, 6:00 PM – 8:00 PM
Frequency: 2 sessions per week
Course Cost:
$199 CAD for the full 8-week program (32 instructional hours). Includes access to all Moodle materials, H5P interactive lessons, and a digital certificate upon successful completion.
Course Delivery
100% Online
Program Outline
- Pharmacy Theory
- Medical Terminology
- Pharmacies and Prescription Medications
- Healthcare Communications
- Over-the-Counter (OTC) Medications and Home Remedies
- Health Advice and Warnings
- Asking for Clarification
- Dealing with Difficult Customers
What You Will Learn
- Communicate confidently and politely in healthcare settings.
- Use healthcare-specific vocabulary, including medication terminology and workplace phrases. – Ask for clarification and confirm instructions effectively.
- Handle workplace interactions with empathy and professionalism.
- Demonstrate problem-solving and polite language in challenging customer interactions.
- Understand medication types, dosage forms, and safety instructions.
- Engage in role-play activities that reflect real-life pharmacy and medical office scenarios.
ESL for Healthcare Course Syllabus
Pharmacy Theory
Introduction to pharmacy concepts, basic medication vocabulary, and foundational terms used in healthcare workplaces.
Medical Terminology
Understanding roots, prefixes, and suffixes to decode and correctly use common medical terms.
Pharmacies and Prescription Medications
Vocabulary and communication related to prescriptions, reading labels, and understanding pharmacy workflows.
Healthcare Communications
Building clear and polite communication skills for professional healthcare interactions.
Over-the-Counter (OTC) Medications and Home Remedies
Identifying common OTC medications, understanding instructions, and discussing cultural home remedies politely.
Health Advice and Warnings
Using modal verbs to give and understand medical advice, instructions, and safety warnings.
Asking for Clarification
Phrases and strategies to confirm information, repeat instructions, and interact confidently in busy healthcare settings.
Dealing with Difficult Customers
Problem-solving strategies, de-escalation techniques, and practicing polite and professional responses in challenging situations.
Ready to Advance Your Career?
Enroll Today in Heritage College’s ESL for Healthcare course and gain language skills and a certificate to move forward in healthcare.
Seats are limited! Secure your spot now and start your healthcare journey with confidence!